Twitch has come a long way to support streamers and moderators to better manage viewers actions. But to be a better moderator, it’s important to know the fundamental tools that Twitch provides you to personalize how you view chat to become an effective moderator.
These tools are overlooked compared to typing commands in chat or automating moderation to Auto Mod or a chatbot. Knowing what each of these tools are and what they can do will help you be a better moderator. The tools we will cover are available when you click the gear icon in below the chat window.
Show Mod Icons
When selected, the icons for ban viewer, timeout viewer, and delete message will appear for every message posted in chat. Having access to mod icons can make moderation for chat can make moderation easy. Many consider Show Mod Icons a double edge sword for moderators having ban viewer, timeout viewer, and delete message on display.
When you have an active chat room or get flooded with messages, a simple misclick can result in suspending or banning a viewer that you didn’t mean to moderate. Thankfully, as of late there are now tools for moderators to help prevent this.
I recommend having this tool activated especially since the implementation for moderators to simply delete messages.
Need to limit the ability to chat to viewers that follow the streamer? This is the option for you. Viewers who want to chat during streams must follow the streamer. However, you must also set how long viewers must follow the streamer before they can chat.
To allow any viewer to chat the moment they follow, set the option to 0 minutes. From there your options are:
- 10 minutes
- 30 minutes
- 1 hour
- 1 day
- 1 week
- 1 month
- 3 months
While the last four options are a bit extreme, the follow time does count when you aren’t streaming as well.
Followers-Only Chat however comes with some upsides and
downsides that you should consider before implementing. The upside is that using this feature can
prevent bots from posting malicious messages in your chat. The downside is that
using this feature will prevent raiders from posting their raid message letting
you know you’ve been raided by another streamer.
This is an option that I would recommend leaving this
setting in the hands of the streamer as this option comes with pros and cons
that should be considered before implementing.
Easily the most well-known moderator tool across Twitch. Slow Mode prevents viewers from posting another message in chat based on a time interval selected by the streamer or moderator.
When accessing slow mode from the chat settings you can choose the following intervals:
- 1 second
- 3 seconds
- 5 seconds
- 10 seconds
- 20 seconds
- 30 seconds
- 60 seconds
- 120 seconds.
There are many effective ways and good reasons when to use
slow mode. The most common reason and
effective use of slow mode is to prevent individual users from spamming
chat. However, slow mode can also be
utilized to get feedback from individual users such as when the streamer gives
his viewership a choice on what to do.
Show Moderation Actions
It’s always good to know when someone deletes a message,
times out a viewer or bans them from chat to know who did it. When Show
Moderation Actions is enabled, you’ll always know which of your fellow
moderators of when the streamer moderates chat and what specific action was
I recommend always keeping this on if you are a streamer or
moderator as it is good to know who is acting when moderation needs to occur or
be able to act should a moderator makes a mistake.
Show Messages Caught by Auto Mod
Auto Mod, this chat tool allows moderators to decide should a message be allowed or not allowed should Auto Mod decide the message requires moderation.
The higher the level the streamer sets Auto Mod, the more likely Auto Mod will request from moderators and the streamer to allow messages from viewers to be displayed in chat.
When Auto Mod catches a message, the streamer or moderator will have two choices, allow or deny. If the message is allowed, the message will then be posted in chat as normal and the term or phrase picked up from auto mod will be added to the permitted terms list. If the message is denied, the message will not be posted, and Auto Mod will add the word or phrase to the banned terms list for a timed duration.
When this option is turned off, Auto Mod will still be active and will catch and prevent any phrases or terms being posted as deemed controversial by Auto Mod.
However, the moderator or streamer will not see Auto Mod’s request for the message to be allowed or denied. This means that any message caught by Auto Mod will not be posted in chat, but it also means that Auto Mod will not be adjust to the messages that the streamer will want to allow or not allow in chat.
Probably the most interesting chat tool option Twitch has on the list depending on how much you want to rely on Auto Mod to prevent messages from being posted in chat.
While it is important to make those nuanced decisions to allow some messages to be allowed to be posted in chat if you encourage people to speak freely. Turning off this option if you adjust Auto Mod to what you don’t want posted in chat can be beneficial allowing moderators to focus on interacting with viewers.
While viewers see the classic <message deleted> when a viewer’s message is deleted, or their entire chat history is erased if the viewer is timed out or banned. The streamer and moderators have a few options on how they want to view deleted messages.
The legacy option as described, shows any message deleted with <message deleted>. Should the moderator want to see the message that was deleted, they can click on <message deleted> to reveal the deleted message.
The next option Brief hides all deleted messages from chat and is replaced with a minimal log message stating how many messages have been deleted by moderators.
The final option way to see deleted messages is Detailed. All messages that are moderated will still show the content of the message that was posted. Detailed is also the only option that will show what action was taken and by which moderator.
If you don’t rely on other chat tools such as bots or logs,
then I would recommend using detailed when you need to be actively monitoring
chat and see what actions have been taken by other moderators. If your role as a moderator isn’t to actively
moderate chat, then using legacy or brief is there to sum up how much
moderation has been taken during a stream.
If you’ve ever watched a charity stream or have seen a raid, you know that the chat will be spammed by viewers making moderation extremely difficult when you see a viewer taking advantage of the situation posting messages that goes against the rules. Thankfully, there is the pause chat option that will stop chat messages from scrolling allowing messages to be reviewed for moderation.
By default, chat will always pause when the moderator or streamer scrolls through chat using their mouse wheel. Should your mouse not have a mouse wheel to scroll through chat, there are three other settings that can be used.
Mouseover will stop chat the moment the mouse is over the chat pane. Hold Alt Key will stop chat anytime the moderator holds down the alt key. Finally, you can enable both mouseover and hold alt key to stop chat.
Having chat paused is critical when you need to read through
multiples messages to moderate chat and is a welcome edition. What action you want to take to pause chat is
a personal preference. Know that chat
will always pause the moment you start to scroll through chat and will take
precedent over scrolling over chat with your mouse and holding the alt key.
See Recent Raids
Finally, it’s great when other streamers want to raid chat and for streamers who don’t use overlays or alerts, this is a great tool to see if a raid is the real deal or made up to get your viewers riled up to spam chat.
When the See Recent Raid option is selected, any recent raids that have happened during the stream will show the streamer’s name and the option to block or ban the user. You can also manage your raid settings should you want to limit raids to friends, teammates, and followed channels or block all raids.
This is a great tool to confirm if chat is being raided or if the streamer doesn’t have notifications or alerts active.